NEW ZEALAND SHIPPING
All in-stock items will be sent within 1-3 days via overnight, signature required courier. If an item is made-to-order, it will be sent as soon as it is finished.
All shipping is free within Aotearoa.
DO YOU SHIP INTERNATIONALLY?
Yes! International orders are sent with CourierPost for a flat rate of $49, anywhere in the world. Shipping is tracked and signature required to make sure your parcel doesn't go astray. Shipping dates vary depending on where you are located so if you need it by a particular date, please get in touch. Generally it should take less than 10 working days.
International orders over NZD$1000 are sent by tracked courier free of charge.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Unfortunately as a small business we are unable to offer refunds, but if your piece isn't quite right, you are welcome to exchange it for another so long as it is in as-new, unworn condition.
If for any reason an item arrives to you damaged, or is in any way faulty, I will do everything I can to make things right- either by repair, providing a replacement or a refund.
If the ring you have purchased as a gift, surprise or engagement ring is not the right size, we can undertake the first resize for you free of charge. Please note that sterling silver is more limited for resizing options, and to what extent this can be undertaken. Please get in touch if you're unsure about size, of need more information on resizing options and costs.
CUSTOMS FEES AND TAXES
Sophie Divett Jewellery takes no responsibility for the payment of any customs fees or taxes incurred on internationally shipped items. If you are unsure of your regions threshold for duty fees and tax, we recommend consulting your countries customs website for more information, before placing your order.CLICK HERE FOR MORE FREQUENTY ASKED QUESTIONS.