Shipping & Returns FAQ

NEW ZEALAND SHIPPING
All in-stock items will be sent within 1-3 days via overnight, signature required courier. If an item is made-to-order, it will be sent as soon as it is finished.
All shipping is free within Aotearoa.

DO YOU SHIP INTERNATIONALLY?

Yes! International orders are sent with CourierPost for a flat rate of $49, anywhere in the world. Shipping is tracked and signature required to make sure your parcel doesn't go astray. Shipping dates vary depending on where you are located so if you need it by a particular date, please get in touch. Generally it should take less than 10 working days.
International orders over NZD$1000 are sent by tracked courier free of charge. 
 
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
If your piece isn't quite right, you are welcome to exchange it for another so long as it is in as-new, unworn condition.
If for any reason an item arrives to you damaged, or is in any way faulty, I will do everything I can to make things right- either by repair, providing a replacement or a refund. If a ring you have purchased isn't quite the right size, please contact me to arrange a solution.

CUSTOMS FEES AND TAXES

Sophie Divett Jewellery takes no responsibility for the payment of any customs fees or taxes incurred on internationally shipped items. If you are unsure of your regions threshold for duty fees and tax, we recommend consulting your countries customs website for more information, before placing your order. 

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