Custom Jewellery FAQ

How do we start the custom made jewellery process?

Fill out the Custom Jewellery Enquiry Form, or get in touch to book an appointment at my Christchurch workshop.

Click here for the Custom Jewellery Enquiry Form.

Click here to book an appointment, or to make a general enquiry.


How long will it take to have a custom piece made?

Good things take time. A custom jewellery project can take between 4 and 12 weeks, depending on the complexity of the design and current wait-list times.
Generally, the closer it is to one of my own designs, the sooner it can be made. 
If you would like to have it by a certain date, let me know as soon as you can and I will do my best to make it happen.
Rush orders are subject to availability- there may be an additional fee.


I really love one of the rings on your website but would like to have it made with different stones/ a different metal. Is this possible?

Yes! Any pieces on my website can be recreated using alternative gems or metals. If you would like to begin the process, please fill out the Custom Jewellery Enquiry Form.


I have a ring that I'd like to have remodelled. Can I provide my own gems and metals for a new piece?

Re-purposing of gems and metals is assessed on a case-by-case basis. Generally, it is possible to re-use diamonds, sapphires and rubies, or other gems of similar hardness (ie. an 8 or above on the Mohs Hardness Scale).
Gems will need to be assessed in my workshop to make sure they are suitable to use.

I am generally not able to re-use or 'melt down' metals for use in my pieces. This is because I use special alloys which are freshly made to ensure a good quality result. The contents of customer's gold can contain unknown metals and solders which can create impurities in the casting. By using fresh metal, we make sure the new ring will last a lifetime.

A large portion of the metal I use is recycled- precious metals can be traded in for a credit toward the new piece. Metals will need to be weighed and assessed in my workshop before recycling. 



I'm looking for an engagement ring/wedding ring/ring that I'll be wearing every day. What materials do you recommend?

If you're planning to wear a piece of jewellery every day over a long period of time, it's a good idea to consider how durable the materials are.
For metals:
I recommend 14ct and 18ct gold (yellow or white) as they wear very well over time. The higher gold content means these metals resist tarnishing and corrosion.
If the ring is to be worn next to another ring, it's best to match the metals to make sure they don't wear unevenly.
For gems:
I recommend diamonds, sapphires and rubies for a piece that will be worn every day (ie. an engagement ring). This is because they are the hardest gems and will fare much better long-term against everyday knocks. 
Other good options:

These gems are softer or more fragile, and best for occasionally worn rings:
All jewellery must be treated with care to keep it looking its best. See here for jewellery care instructions.


How much will it cost to make my bespoke piece?

Custom pieces begin at $500 for sterling silver, and $1000 for gold. Pricing varies quite a bit depending on the gems and metals used, and the complexity of the design.
If this is a bit more than you would like to spend, I can often customise pieces on my website using different stones and gems. As the design has already been worked out, this can be a more cost effective option. 




Can you recreate a piece of jewellery from a photo?

Photos are a great starting point for a custom-made piece. We can use pictures as 'inspiration' for your new jewel, and take elements from different designs to create your unique piece.
Bear in mind that I only make jewellery in my own organic aesthetic and will not recreate a piece of jewellery identically to a picture. Every piece of jewellery I make is unique.


Can you repair my old jewellery?

At this time I only offer repair services for pieces that have been made by myself. 


How do I measure my ring size? 

The best, most accurate way is to visit a local jeweller and have them measure your ring size. If you're in Christchurch, you're very welcome to make an appointment to visit me in my workshop.


I'm ordering a ring as a gift, how do I work out their size?

 If you are able to measure the internal diameter one of their existing rings that they wear on the same finger, this is a great way to find out their size- or take it to a local jeweller, who will be able to measure the ring for you.

If you would like assistance, get in touch. 

Standard women's ring sizes are as follows:

Small: Size M (US 6)       Medium: Size O (US 7)       Large: Size Q (US 8)

I know sizing can be tricky so I always offer the first resizing at no cost if the ring is purchased as a gift. 


Where do you ship to?

Sophie Divett Jewellery offers free shipping throughout New Zealand. We send internationally too- all parcels are tracked and insured.


I don't live in Christchurch, can you still make a custom piece for me?

Yes, I often create bespoke jewels for international clients. We can communicate via email, phone and video calls. I take lots of photos and can keep you up-to-date throughout the process.  


Can I change or cancel my custom order?

Custom pieces are made especially for you, and cannot be cancelled once they have been confirmed and a 50% deposit paid. Please choose carefully as I am unable to offer refunds once work has begun. 

Changes to a design may be possible during the earlier stages of the custom-made process. If you would like to make any changes, it is important that you let me know as soon as you can. Any significant changes may incur an additional cost in labour or materials- I'll always let you know before we go ahead.

Custom pieces may not be returned or exchanged.