FAQ

Shipping

New Zealand:

All in-stock items will be sent within 1-3 days via overnight, signature required courier. If an item is made-to-order, it will be sent as soon as it is finished.

International: 

International orders are sent with CourierPost for a flat rate of $49, anywhere in the world. Shipping is tracked and signature required to make sure your parcel doesn't go astray. Shipping dates vary depending on where you are located so if you need it by a particular date, please get in touch. Generally it should take less than 10 working days.

International orders over NZD$1000 are sent by tracked courier free of charge. 

 

Returns

If your piece isn't quite right, you are welcome to exchange it for another so long as it is in as-new, unworn condition.

If for any reason an item arrives to you damaged, or is in any way faulty, I will do everything I can to make things right- either by repair, providing a replacement or a refund. If a ring you have purchased isn't quite the right size, please contact me to arrange a solution.

 

What payment methods are available?

Credit card payment and Paypal are accepted through my website, or payments can be made in person at my studio (eftpos, credit card or cash).

Laybuy is also available if you would like to spread the cost of your purchase over six weekly payments. Learn more about Laybuy.

If you would like to pay via bank transfer, let me know and I can send you the payment details for your purchase via email.

If you need a little bit more flexibility let me know  if you would like to set up a payment plan and we can arrange something to make your dream jewel happen.

 

 

Where can I see your work in person?

Appointments are welcome in my Christchurch workshop. You can also visit any of the galleries around New Zealand which currently stock my work. See my stockists.

 

 

How do I measure my ring size?

The best, most accurate way is to visit a local jeweller and have them measure your ring size. If you're in Christchurch, you're very welcome to make an appointment to visit me in my workshop.

 

 

I'm ordering a ring as a gift, how do I work out their size?

 If you are able to measure the internal diameter one of their existing rings that they wear on the same finger, this is a great way to find out their size- or take it to a local jeweller, who will be able to measure the ring for you. If you would like assistance, get in touch here. 

Standard women's ring sizes are as follows:

Small: Size M (US 6)       Medium: Size O (US 7)       Large: Size Q (US 8)

I know sizing can be tricky so I always offer the first resizing at no cost if the ring is purchased as a gift.

 

 

I love my new piece! How do I look after my jewellery to keep it looking its best?

It's a good idea to take off your jewellery when cleaning, bathing, cooking and gardening to keep it clean and  avoid accidental knocks. 

If your ring gets dirty, you can clean it easily using a soft toothbrush, warm water and a little dishwashing liquid.

See care instructions.