Made to Order Jewellery FAQ

I REALLY LOVE A RING ON YOUR WEBSITE BUT WOULD LIKE IT MADE IN A DIFFERENT STONE OR METAL. IS THIS POSSIBLE?

Any gold engagement ring on our website can be recreated using alternative gems or gold variations. Please refer to our Build-Your-Own ring collection for setting, stone, and pricing options.

If you have a specific type of stone in mind for this piece that you can't see on the website, please get in touch to discuss as we have many more stones that are not listed on the website, as well as the ability to source from our trusted gem suppliers.

If you'd like to discuss this process, and your ideas, in more detail, you can book a 30 minute free consultation with us here. 

CAN YOU MAKE A CUSTOM DESIGN, THAT'S NOT ON YOUR WEBSITE?

We are not currently taking bookings for custom designs.  Please refer to our build your own collection, which has many different styles of ring available for you to design your own one-of-a-kind SDJ ring. 

I HAVE AN EXISTING RING, CAN I GET IT REMADE AND REMODELLED INTO SOMETHING NEW USING THE STONES AND / OR METAL? 

We can reuse stones into one of our existing designs as long as the stone type and size is suitable. 

Re-purposing of gems and metals is assessed on a case-by-case basis. Generally, it is possible to re-use diamonds, sapphires and rubies, or other gems of similar hardness (i.e.. an 8 or above on the Mohs Hardness Scale).

Gems will need to be assessed in our workshop before being able to confirm whether it will be able to be used. Please send us an email, or call past our shop to discuss. 

CAN YOU MELT DOWN MY EXISTING RING AND TURN IT INTO A NEW ONE?

We are not able to recycle or 'melt down' metals to reuse into a new piece, including rings.

 This is because our foundry uses special recycled gold alloys which are freshly made to ensure a good quality result. By using fresh metal, we make sure the new ring will last a lifetime.

I'M AFTER AN ENGAGEMENT OR WEDDING RING THAT I'LL WEAR EVERY DAY - WHAT STONES AND METALS WOULD YOU RECOMMEND FOR DURABILITY? 

If you're planning to wear a piece of jewellery every day over a long period of time, it's a good idea to consider how durable the materials are.

METALS:

We recommend 14ct and 18ct gold (yellow or white) as they wear very well over time. The higher gold content means these metals resist tarnishing and corrosion.

If the ring is to be worn next to another ring, it's best to match the metals to make sure they don't wear unevenly.

GEMS:

We recommend diamonds, sapphires and rubies for a piece that will be worn every day (ie. an engagement ring). This is because they are the hardest gems and will fare much better long-term against everyday knocks. 

Other good durable gemstone options:
Moissanite
Spinel
Topaz
Aquamarine
Garnet
Tourmaline

DO YOU WORK WITH POUNAMU?

We do not work with Pounamu / New Zealand Greenstone. 

CAN I CHANGE OR CANCEL MY ORDER?

Our made-to-order pieces are made especially for you, and cannot be cancelled once they have been confirmed and deposit paid. Please choose carefully as we are unable to offer refunds once work has begun. 

Made-to-order pieces cannot be returned or exchanged.

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